Shipping policy

SHIPPING POLICY

Shipping Policy

Last updated: September 2026

At Glenor Heritage LLC, we offer free shipping to all customers in the United States and United Kingdom on every order. Below you will find full details on our processing times, delivery estimates, carriers and international shipping.

Free Shipping — US and UK

We offer free standard shipping on all orders to customers in the United States and United Kingdom. No minimum order value, no exceptions. Free shipping is automatically applied at checkout.

Order Processing Time

All orders are processed within 1 to 3 business days of payment being confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a shipping confirmation email with your tracking number as soon as your order has been dispatched.

During peak periods — including the weeks before Burns Night (January), St Patrick's Day (March), Highland Games season (June to September) and Christmas — processing times may extend to 3 to 5 business days. We will communicate any delays by email.

Estimated Delivery Times

Destination	Standard Shipping	Express Shipping
United States	7 to 14 business days	3 to 7 business days (additional cost)
United Kingdom	7 to 14 business days	3 to 7 business days (additional cost)
Canada	10 to 20 business days	Contact us
Australia and New Zealand	10 to 20 business days	Contact us
European Union	10 to 18 business days	Contact us
Rest of world	14 to 25 business days	Contact us

All delivery estimates are from the date of dispatch, not the date of order. Delivery times are estimates and not guarantees — they may vary due to carrier delays, customs processing, weather or other factors outside our control.

Shipment Tracking

All orders are dispatched with full tracking. Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your parcel in real time. If you have not received your shipping confirmation within 3 business days of your order, please check your spam folder before contacting us.

International Shipping

We ship to the following countries:

United States, United Kingdom, Canada, Australia, New Zealand, Ireland, France, Germany, Netherlands, Belgium, Spain, Portugal, Italy, Switzerland, Austria, Denmark, Sweden, Norway, Finland, Poland, Czech Republic, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel, United Arab Emirates.

If your country is not listed, please contact us at glenorheritagellc@gmail.com and we will do our best to arrange shipping.

Customs, Duties and Import Taxes

International orders (outside the US) may be subject to customs duties, import taxes or local VAT charged by your country's customs authority. These charges are the responsibility of the customer and are not included in our product prices or shipping charges. We have no control over customs processing times or charges — please check your country's import regulations before ordering.

UK customers: Orders shipped to the UK may be subject to import VAT. We declare all items at their full purchase value on customs documentation as required by law.

Lost or Stolen Packages

If your tracking shows your order as delivered but you have not received it, please:

Check with neighbours and any safe locations around your property
Contact your local postal carrier with your tracking number
Contact us at glenorheritagellc@gmail.com within 7 days of the marked delivery date

We will work with the carrier to investigate and resolve the issue. We are not responsible for packages stolen after delivery confirmation, but we will do everything we can to help.

Damaged in Transit

If your order arrives damaged, please photograph the damage immediately and contact us at glenorheritagellc@gmail.com within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided at the time of purchase. If you notice an address error after placing your order, contact us immediately at glenorheritagellc@gmail.com — we will do our best to correct it before dispatch, but we cannot guarantee this once an order has been processed.